Digital

Make customer experience the pillar of your digital strategy !

Your concerns

+ Building an omnichannel digital strategy.

+ Optimising customer experience.

+ Having a 360° multichannel customer view.

+ Managing data and technologies.

+ Integrating more intelligence into systems and processes (AI, machine learning, etc.).

+ Establishing trust in mastering the regulatory framework, etc.

Our projects

# DIGITAL STRATEGY
+  Auditing the current business and digital strategy (business, marketing, etc.).
+  Mapping strengths and weaknesses (SWOT).
+  Proposing a roadmap for change, etc..
.

 

# CUSTOMER EXPERIENCE (UX/CX)
+ Improving customer experience with design thinking and UI/UX design.
+ Creating a conversational customer relationship (chatbots, robots, AI, etc.).

 

# DATA MARKETING AND CUSTOMER KNOWLEDGE
+ Developing a data marketing strategy (use cases, data collection, storage, enrichment and activation).
+ Choosing tools to support your strategy.
+ Supporting the implementation of your data management platform (DMP).
+ Setting up customer data governance.
+ Conducting predictive and prescriptive analysis.
+ Optimising your marketing campaigns and making them profitable.
+ Image and reputation study, progress strategy, etc..

 

# REGULATORY COMPLIANCE
Supporting customer data compliance (GDPR, Bale, Solvency, IFRS, etc.).

 

# DIGITAL PERFORMANCE MANAGEMENT
+ Defining objectives and setting up performance indicators.
+ Using open data to refine decision making.

Learn about our turnkey services

IMMA audit : Information Management Maturity Audit

 

auditimma

Audit your company’s data governance in a few weeks!

more details

GDPR: General Data Protection Regulation

 

RGPD

The new European reference text on the protection of personal data.

more details

Our technological expertise

 

CRM

Microsoft dynamics
 
Salesforce
 

 

Campaign management

Adobe
 
Salesforce
 
Oracle marketing cloud
 
Unica
 

 

Customer knowledge

Python
 
R
 
SAS
 
SPSS
 

Some of our recent client cases

MAJOR DISTRIBUTOR

+ Project :
360° view and recommendations.

CHILDCARE PROFESSIONALS

+
Project :

Redesign of client relations management system.

MAJOR POSTAL SERVICES PROVIDER

+ Project :
Help with choosing a campaign management system and implementation of a customer knowledge system (360° view).

INSURANCE PROVIDER

+
Project :

Digitalisation of customer journey mapping.


EUROPEAN ENERGY LEADER

+ Project :
Setting up billing and CRM.

MAJOR INSURANCE PROVIDER

+ Project :
Redesign CRM reference sources.


MAJOR INSURANCE PROVIDER

+ Project :
Steering and project management support for redesigning the customer knowledge base.

MAJOR DISTRIBUTOR

+ Project :
360° view and recommendations.

CHILDCARE PROFESSIONALS

+
Project :

Redesign of client relations management system.

MAJOR POSTAL SERVICES PROVIDER

+ Project :
Help with choosing a campaign management system and implementation of a customer knowledge system (360° view).

INSURANCE PROVIDER

+
Project :

Digitalisation of customer journey mapping.


EUROPEAN ENERGY LEADER

+ Project :
Setting up billing and CRM.

MAJOR INSURANCE PROVIDER

+ Project :
Redesign CRM reference sources.


MAJOR INSURANCE PROVIDER

+ Project :
Steering and project management support for redesigning the customer knowledge base.

Our clients

Alcon aubert duval covea finance Groupe La Poste
mutex Orange People and baby

air liquide

 

. . .

     
Alcon
 
aubert duval
 
covea finance
 
Groupe La Poste
 
mutex
 
Orange
 
People and baby
 
air liquide
 
 

. . .

Contact our expert !

 

Akil Daboul

Director of Consulting Digital BU

 

akil.daboul@datavalue-consulting.com

  linkedin  

expertconseil

Contact our expert !

 

expertconseil

Akil Daboul

Director of Consulting & Digital BU

 

akil.daboul@datavalue-consulting.com

  linkedin  

 

Also learn about our other expertise :

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